Invesco Hiring IT Trainees B.E/B.Tech/M.E/MCA Freshers @ Hyderabad

Company: Invesco

Official Site: http://www.invesco.com/

Job Position: IT Trainees

Eligibility: B.E/B.Tech/M.E/MCA

Experience: Fresher

Location: Hyderabad

Last Date: ASAP

Job Description:

 About Invesco :
 Invesco Ltd.  is an independent investment management company that is incorporated in Bermuda, headquartered in Atlanta, Georgia and has branch offices in 20 countries. Its common stock is a constituent of the S&P 500 and trades on the New York stock exchange. Invesco operates under the Invesco, Trimark, Invesco Perpetual, Atlantic Trust, WL Ross and Powershares brand names.

Job Description : 

To join and work with a team who provide technical support, maintenance, and administration of the company’s Enteprise Collaboration environment globally. Identify and resolve issues, improve system functionality and search for system improvement opportunities.  Additionally, maintain and follow all relevant procedures and documentation, reviewing and updating where required.To be able to learn and develop a career as an IT technical expert

Key Responsibilities / Duties:

• Ensure operational standards are adhered to.This includes actively looking to continuously improve working practices to ensure the team work’s as efficiently as possible. 
• Complete the day to day operational activities of the team, respond to client queries and requests for assistance promptly and effectively in accordance with agreed service standards. Escalate any complaints accordingly; ensure they are satisfactorily resolved and long-term corrective action/prevention has taken place.
• Follow team procedures, identify gaps and resolve effectively.Including the Business/Disaster Recovery program
• Demonstrate and deliver excellent service to all clients at all times.
• Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate.
• Assist when instructed to implement and deliver our BR obligations.

When requested provide intelligent hands-on support for all areas of the Infrastructure Services

Qualifications

Work Experience : 

• 0 to 2 years with IT Experience preferably with Voice Services skills or similar technology.
• Must possess an up-to-date understanding of IT technologies and a good basic IT technical knowledge.

Skills Required:

• Must have ability to diagnose and solve problems while maintaining professionalism and courtesy.
• Interpersonal skills necessary to effectively communicate at all technical levels.
• Be able to demonstrate commitment to exceptional client service.
• Excellent communication skills with the ability to understand and converse in English, verbally and in writing.
• Be able to work adhere to Invesco technical and operational procedures and policies.
• The necessary interpersonal skills to effectively interact and communicate throughout the IT organisation with individuals of varying technical abilities.
• Self motivated, enthusiastic, approachable and people oriented.

                 Click here to Apply